Frequently Asked Questions

FusionPay offers two Visa debit card options. Virtual Card: Issued instantly upon KYC approval — ideal for online shopping, subscription services, advertising spend management, and digital transactions. Physical Card: Delivered globally within approximately 14–21 business days after approval — supports in-store POS purchases, global Visa ATM cash withdrawals, and can be linked to Apple Pay / Google Pay / Alipay / WeChat Pay.

FusionPay welcomes applications from users worldwide. As long as you successfully complete KYC identity verification and comply with Visa International network usage terms, you are eligible to apply. The card is accepted at 80 million+ Visa-enabled merchants globally, regardless of nationality or country of residence. Chinese-speaking users around the world are warmly welcome to apply.

Users are required to submit a valid government-issued ID (such as a passport or national identity card) and proof of address through our online verification system. KYC is a mandatory procedure to protect your account security and to meet international compliance requirements.

The FusionPay Visa card supports a wide range of use cases: online purchases at millions of websites worldwide, in-store POS payments, Visa ATM cash withdrawals globally, linking to Apple Pay / Google Pay / Alipay / WeChat Pay, as well as subscription services and advertising budget management.

FusionPay provides multiple top-up channels within our regulated and compliant framework, including Visa/Mastercard bank cards, Southeast Asian local payment methods (such as bank transfers and local e-wallets), and multiple digital asset top-up channels. All top-up services operate strictly in accordance with MAS regulatory requirements, and all fund sources are subject to AML compliance screening.

Yes. FusionPay Visa card supports withdrawals to bank accounts in 140+ countries and regions worldwide, with Alipay and WeChat withdrawal also supported in applicable regions. For security purposes, withdrawals are only permitted to bank accounts matching your verified KYC information.

FusionPay Visa is a genuine fiat debit card — balances are held in fiat currency, not token. It is issued through an MAS-regulated licensed card-issuing institution with full KYC/AML compliance architecture. Funds are managed point-to-point without opaque intermediaries, delivering stable, long-term, and transparent payment infrastructure.

A Virtual Bank Account (VBA) is a dedicated virtual account issued by FusionPay with its own unique account number. It can be used to receive international wire transfers, cross-border payments, and fund aggregation — serving as a key tool for connecting global payment scenarios.

FusionPay VBA supports receipt of funds in G10 major currencies under the MAS foreign exchange framework: USD, EUR, GBP, JPY, CHF, AUD, CAD, NZD, SEK, and NOK.

To apply for a VBA, you must first complete FusionPay platform registration and KYC identity verification. Once approved, you may apply to activate a VBA through your account dashboard.

FusionPay operates through MAS-regulated licensed financial partners. All funds are fully traceable with complete transaction records in compliance with international AML standards. The platform employs a real-time transaction risk monitoring system operating 24/7.

Yes. All users must complete KYC identity verification before using FusionPay services.

FusionPay operates on a point-to-point card issuance model. We strictly comply with applicable data protection laws and regulations, and will never sell or disclose your personal information to any unauthorised third party.

The application fees for virtual and physical cards differ. Please refer to the latest pricing page on our website or contact our support team.

Different top-up channels carry different fee rates. All fees are clearly communicated before any transaction is processed.

You can reach us via Website Live Chat at www.myfusionpay.com or by email at support@myfusionpay.com.

Please contact our business development team directly for a one-on-one consultation and a dedicated solution tailored to your needs.